Resume & Contact

Employment

York College of Pennsylvania
Library & Technology Services (LTS)

Knowledge Base Specialist
5/1/2018 - present

Help Desk Technician & Video Producer
8/16/2013 - 5/1/2018

  • Manage & produce videos

  • Write & format knowledge base articles

  • Design graphics

    • Logos, fliers, posters, signs, etc.

  • Review processes

    • Improve usability & solve problems

  • Write & distribute campus announcements

  • Assist at the Help Desk

  • Help manage & train student employees

Laitram
Video Producer, 6/4/2019 - 7/9/2019
Sought me out to produce custom video content after finding my YCP LTS videos

University of Chicago
Video Producer, 11/20/2018 - 1/17/2019
Sought me out to produce custom video content after finding my YCP LTS videos

Potomac Talking Book Services
Audiobook Narrator, 12/2/2016 - 12/2/2017

  • Narrated & edited audio content for the Library of Congress

Nations Photo Lab
Video Producer & Customer Service Rep.
12/14/2012 - 8/15/2013

  • Produced video content

  • Edited/adjusted customer photos

  • Assisted customers over phone, chat, email, & in-person

Skills

  • Adobe Creative Cloud

    • Premiere, Illustrator, InDesign, Photoshop, Encoder, Audition, Acrobat, etc.
  • Screen capture softwares

    • Camtasia, Captivate, QuickTime, VidGrid, etc.
  • Website builders / KB / CMS / LMS

    • Google sites, TerminalFour, PHPKB, Canvas, Moodle, Squarespace, Wix, etc.
  • Video hosting & streaming

    • YouTube, Vimeo, social media platforms, etc.
  • Google Drive & Workspace (G Suite)

    • Drive File Stream, Shared Drives, Domains, Admin Console, Docs, Drawings, Gmail, etc.
  • Analytics

    • Google Analytics & Siteimprove
  • Basic domain management

    • Setup, forwarding, subdomains, DNS records, etc.
  • Microsoft Office

  • Mac, Windows, & Chrome OS

  • Webform platforms

    • Qualtrics, Google Forms, etc.
  • Basic network connection troubleshooting

    • Aruba ClearPass (eduroam)
  • Basic HTML adjustment

  • Ticketing software

    • BMC FootPrints
  • Video conferencing

    • Zoom, GoToMeeting, Google Meet, etc.
  • Customer service & public speaking

  • Voice-over

  • Studio, concert, & field microphones

  • Mackie, Allen & Heath audio mixers

  • Canon DSLR


Education

York College of Pennsylvania
8/25/2008 - 5/12/2012
BA: Mass Communication
MINOR: Visual Communication

©2020 Stevie Zeigler